Website Support
Website support means different things to different businesses. Sometimes you just need a clean site up and running quickly. Other times, you need a proper rebuild, UX, wireframes, custom design, the lot. Either way, it usually comes down to three things: clarity, customer experience, and editability - whether you can update your site easily in your CMS. Here are the levels of website support we offer, and how to pick the right one.
Website Essentials
For start-ups, side hustles, and small businesses that need a professional site live quickly. This tier focuses on getting the fundamentals right; a credible, well-built website that works properly and doesn’t feel rushed or overcomplicated.
A tidy, professional website that builds confidence fast — without turning into a big project.
- A clean website structure
- Customised styling
- Mobile-friendly layouts
- CMS setup for key pages
- Contact form + enquiry setup
Website for Growth
For growing SMEs that need a clearer site designed to convert. If your services or audience have evolved, this tier brings structure and intent to the user journey, often through UX thinking and light wireframing before design.
A website that looks great and works harder — clearer messaging, better structure, stronger enquiries.
- Everything in basic
- Discovery session (goals & audience)
- Sitemap and structure planning
- UX and wireframing stage
- Fully custom design
- Build in Webflow or WordPress
- SEO ready foundations
Enterprise Website
For larger organisations or multi-service teams with more complexity. These sites need to support multiple audiences, deeper content, and long-term scalability; without becoming difficult to manage or navigate.
A website platform that can handle complexity and can scale whilst staying consistent.
- Everything in standard
- A scalable page system
- Larger sitemap and content structure work
- Detailed UX planning & review stages
- Integration support
- Structured rollout and launch support
Ongoing website support
Not every business needs a new website. In plenty of cases, we’re brought in because the site is already built, but updates are slow, the previous agency relationship has broken down, or nobody really owns the website day to day. We can step in, take over, and keep everything moving without a bump in the road.
Businesses that need reliable website support without constantly firefighting.
Your website stays looked after, and you’re not chasing fixes, updates, or “can you just…” jobs every week.
- Content updates and new pages as needed
- Ongoing improvements to layout and conversion
- Housekeeping (broken links, small performance fixes, tidy-ups)
- Priority support when things need moving quickly
Not sure what level you need?
That’s normal. Most people don’t come to us saying, “we need a Level 2 website”.
They come to us saying things like:
- “Our site feels dated.”
- “It doesn’t reflect where we’re at anymore.”
- “People don’t get what we do.”
- “We’re getting traffic, but not enquiries.”
- “We just need someone to take control of it.”
A short conversation is usually enough to work out what makes sense now, what can wait, and what will give you the best return.
Related reading (recommended)
If you want to dig in further, these guides are a good place to start:
Website Design Costs for Small Businesses in the UK
When Is It Time to Redesign Your Website?
Branding vs Website First — What Should SMEs Prioritise?
FAQ
Most website projects come with a few “quick questions” before anyone commits. These are the ones we hear the most:
Useful links
Start your website project today
Get in touch with us to discuss your website requirements, we won’t bite.
