How We Use Cookies

Our website, like many others, stores and retrieves information on your browser using cookies.

If you want to learn more about the general uses of cookies, please visit cookie-usage – all about cookies.

In your browser you can choose to change your privacy preferences to prevent non-essential cookies being set.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

We use Google Analytics to provide this service, which uses four first party cookies. The data collected is not shared with any other party.

The information obtained with these cookies anonymised and we make no attempt to use it identify individual visitors, or influence your experience of the site while you are visiting it. If you do not allow these cookies we will not be able to include your visit in our statistics.

About the Google Analytics Cookies

Google Analytics sets first party cookies via a piece of JavaScript code which must be added to every page that site owners want to track. It sets four cookies automatically, and a fifth via opt-in (this relates to sharing information about your traffic with Google).Globally and in the European Union member states Google sets the following cookies:

__utma Cookie

A persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie & __utmc Cookie

These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.This is a standard ‘grace period’ in web analytics.
Ominture and WebTrends among many others follow the same procedure.

__utmz Cookie

Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data.This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie

Google __utmv Cookie lasts “forever”. It is a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities


Privacy Policy

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our up most to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.


Terms & Conditions
of Business

Definitions

  • In these conditions the term ‘Company’ means Planet Interactive Arts Ltd., it’s managers and appointed agents.
  • The terms ‘Customer’, ‘Purchaser’ and ‘Client’ mean the person or company requestingservices, advice or work from the Company, whether paid for or not.
  • The term ‘Agent’ means any agent or third party appointed by the Company to provideservicesassistance or work on behalf of the Client.
  • The term ‘writing’ includes letters, facsimile transmission, telex, electronic mail and other comparable means of communication.
  • The terms ‘work’, ‘advice’, ‘goods’, ‘services’ shall be deemed to include all supplies to the Client by the Company whether of a physical or intellectual nature.
  • This document is to be viewed by all involved parties as a binding and insoluble contract in agreement to the terms stated below. Once a quotation or invoice has beenaccepted by the client, by means of a purchase order or payment being made the client has accepted these terms and conditions in full.

1: Basis of the supply of Services

  1. It is the intention that all of the terms of the Contract between the Client and the Company are contained in these Conditions and in the brochure, advertisement,  specifications and quotations supplied to the Client. Please read carefully all documentation to ensure that it accords with your requirements.
  2. All prices are exclusive of any applicable Value Added Tax. Prices quoted will be at the rates published by the Company and which from time-to-time may be modifiedat the sole discretion of the Company. The Company will notify the Client of any such changes to prices with no less than 30 days notice and any changes will not apply towork agreed or in progress.
  3. Any additional expenses including, but not limited to, Insurance, Travel, Accommodation, Development, Agent’s Fees, Postage etc. will be agreed in writing in advance of anywork being undertaken or orders placed with third parties.

2: Intellectual and Company Copyright

All designs, work,  services, written material, brochures, booklets, advice and systems provided for the Client are for the sole and exclusive use of the Client in the part of thebusiness for which the work was undertaken. Such work remains the property of the Company and may not be copied, reproduced, disseminated, sold, given or traded withany third party and may not be used outside the direct division, area, company, or organisation for whom the work was supplied, without the express written permission ofthe Company.

Copyright

The copyrights of general artwork, commissioned artwork, illustrations, website design, website banners, flash files, programming and copy belong to the Company. If you supply us with material, it is your responsibility to obtain all necessary copyrights for its use, and we assume that you possess these. In such cases,  the copyright belongs to you. By signing this agreement, you agree to indemnify the Company from any claim which arises regarding the use of material with whichyou supply us. We reserve the right to use any artwork or printing we produce for the purposes of promoting our services unless you request otherwise in writing.

Estimates

An Estimate is an approximation of cost and should be used as a guide only. If you require a full quotation you must supply a full and detailed brief of requirements, All estimates for work are valid for thirty (30) days, after which time all proposed work will have to be re-estimated. We take no responsibility for a re-estimated pricediffering from an original estimate.

Quotes

All quotes for work are valid for thirty (30) days, after which time all proposed work will have to be re-quoted. We take no responsibility for a re-quoted pricediffering from an original quote.

Illegal Matter

The Company reserves the right not to print any matter deemed illegal, libellous or offensive, or which may be an infringement of the proprietaryor other rights of any third party. This agreement indemnifies us in respect of any claims, costs and expenses arising out of any libellous matter or any infringement ofcopyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid ona lawyer’s advice in settlement of any claim.

Consequential Loss

The Company accept no liability whatsoever for consequential or third party losses, resulting in a delay in delivery howsoever caused.

Financial Loss

The Company accept no liability whatsoever for financial loss or loss of earnings arising from products or services provided by The Company

Force Majeure

The Company accept no responsibility if we are unable to carry out any provision of the contract for any reason beyond our control including (withoutlimiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtheranceof a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency you may, by written noticeto ourselves, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

Liability

The Company shall not be liable for any loss to the customer arising from delay in transit caused by circumstances beyond The Companys control.

Price Breakdown

The invoice we send you will be itemised, showing the cost of the design and research process, as well as the production itself. Supplying us withsuitable material will, therefore, reduce the time spent on design and, thereby, the final charge. VAT is charged at the current Customs & Excise rates and according tocurrent regulations, irrespective of whether or not it is included in a price quotation.

Provision of Materials

You agree to provide us with the specific copy, images and information we require in order to create your product, or to advise us as to wherewe can locate such materials. We accept no responsibility for your site not being put live/product being completed by a specific date if we are unable to secure necessaryand/or suitable information and/or materials from you. If you cannot supply the information you wish to feature in your product, we will do what we can to obtain it, butwe accept no responsibility for errors, omissions or discrepancies which may be present on the final product, as these may arise through our lack of specialist knowledgeregarding the content of your product. The time taken to compile the data, as well as any time required to correct errors, omissions or discrepancies which have arisenthrough your not providing us with adequate materials, will be charged to you at our standard rate. We accept no responsibility for the delay caused in providing youwith the final product as a result of your supplying us with insufficient or unsuitable materials. This does not apply if the additional cost could have been avoided butfor unreasonable delay on the part of The Company in ascertaining the unsuitability of the materials with which you provide us. Where you supply or specifymaterials, we will take every care to secure the best results in the finished product, but we accept no responsibility for imperfect work caused by defects in or unsuitabilityof materials so supplied or specified.

Systems

Any systems, including eCommerce and Content Management System, provided to the client remain the intellectual property of the Company. and assuch no access is given to the source code or database.

Compatibility Issues

The Company builds websites to be compatible with the latest web browsers and one legacy version.
E-commerce/CMS

E-commerce/CMS systems will be provided as per our quotations, and training will be given to the client(s) on using the system. A delay in the clientpopulating the e-shop/site will not be accepted as a reason for delayed payment as, once it is ready to be populated and training has been given, payment will be requiredas detailed on your invoice.. The Company offers a service to populate the client’s shop site/CMS on their behalf, and prices are available on request for this service.

This does not include any photography, and where clients feel unable to create their own imagery of products, a photographer or photographic images must be purchased.

Additional training and support packages are available, and again the prices for these services are available on request.

Bespoke Systems In the case of a bespoke solution (website), upon settlement of all outstanding monies due to The Company for the development/design of suchsolution, full copyright and title will remain in the ownership of The Company.

Website Proofs

Once a client has agreed a look and feel proof and instructed The Company to proceed to build, any subsequent changes in style or designrequested by the client will be charged for at the appropriate hourly rate in a change order document.

Exceptions (Web)

We accept that certain details regarding your business, such as telephone numbers and email addresses, sometimes change, and that the detailsplaced in a proof are liable to change. To this end we will amend smaller details such as these as part of our construction package. Larger changes, such as the creation ofa new page or introduction of a new feature on your site, or the sourcing / changing of images are not covered by this policy and must be paid for.

Payment Terms (Web)

You agree to pay a deposit as detailed on our initial invoice immediately. When we have finished building your site, we will put it live on our ownserver under a temporary name which we will give you access to. After we have informed you of the site’s location on our server, you have three working days to view thesite and ask for any amendments to be made. The site can be kept live for a longer period if you specifically request this. After the viewing period has elapsed, the invoicewill be issued as – apart from minor alterations or transfers onto other domain names – our work on the site is then complete. Once the bill is settled in full, we will put thesite live on its own domain name, or – if you have not yet selected one – it will remain live on our server. If you possess your own domain name, we will initiate whateverprocess is necessary to put the site live once the bill is settled. You are not permitted to point your own domain name to the test site on the The Companys server. If thisis found to be the case, we reserve the right to remove the site from our server. All deposits are non-refundable. The Company does not provide hosting services forwebsites. If you request a recommendation for hosting services we will make a recommendation.

Jobs Put On Hold or Cancelled by the Client

Jobs put on hold or cancelled by the client during production will be invoiced at current stage and materials. This invoicemust be paid in full together with any VAT that falls due accordingly.

Fonts

Fonts are purchased by The Company and downloaded for sole use on clients work. In the event that artwork is packaged and supplied to a client, orthird party, the font will be included in the packaging process. This does not give the client or third party the rights to use or download the supplied fonts. If the font is usedor downloaded by the client or third party, a license should be purchased for usage from the font licensee. The Company does not accept liability for the miss-use of the font licence.

3: Delivery

  1. All work undertaken by the Company will be subject to an agreed delivery date and method agreed in writing with the Client before any agreement is deemed to havetaken place.
  2. All delivery dates are quoted in good faith.
  3. The Company shall not be liable for any delay in delivery or failure to produce due to Act of God, acts of default of the Client, changes to specification or requirement bythe Client after initial agreement or any cause beyond the Company’s reasonable control.
  4. The Company reserves the right to make delivery in instalments subject to clauses 2:a, b and c.

4: Terms of Payment

  1. Payment will be made to the Company by Cash, Cheque, Bank Automated Clearing System transfer or any other method if previously agreed in writing by the Company.
  2. Credit Card payments are not accepted.
  3. Payment by the Client will be made in full no later than 30 days from date of Invoice.
  4. The Company reserves the right to charge interest, at the rates of interest on Business Accounts charged by The Companys bank on the date that payment becomes overdue,  and for all subsequent days thereafter that payments are not made.

5: Warranties and Liabilities

  1. The Company does not accept any liability arising from any advice given to the Client except where an act of gross negligence or professional misconduct is committedby the Company or its agents.
  2. Advice is given to Clients on the clear understanding that all material facts and circumstances have been revealed as to basis upon which the advice is given. Failure todisclose material facts or circumstances by the Client shall not confer any liability on the Company.
  3. Goods supplied by a third party to the Client, whether directly or indirectly by the Company , shall be subject to the warranties and liability terms of the third party supplierand the Company does not accept any liability for those goods or services. The Client should therefore acquaint themselves with the terms of the third party supplier beforeaccepting any order or delivery.
  4. Any defect or failure in the goods, services or advice provided by the Company must be notified in writing within ten days of completion of any assignment or supply.
  5. The company does not accept any liability arising from any site or application going live into the public domain before it has been thoroughly tested and signed off by the Company.

Where it is not reasonably practicable to do so within ten days any notification must be made as soon as possible.

6: Basis of the Contract

These conditions apply to all contracts between the Client and the Company. By placing an order with the Company the Client agrees to these Terms and Conditions ofBusiness.

  1. The Company’s employees or agents are not authorised to enter into any agreement with the Client or to vary any terms of supply of goods, services or advice unlesssuch variations are authorised in writing by a partner or Director of the Company. No quotation shall be considered a binding contract until all terms and conditions areagreed and accepted in writing by both parties.
  2.  The Client unconditionally and irrevocably agrees to waive any right to claim damages and/or to rescind the Contract unless the terms of 5a have been implemented.
  3.  Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, advice or other document or informationissued by the Company shall be subject to correction without any liability on the part of the Company.
  4. The Company reserves the right to refuse to accept any order for supply of goods, services or advice from the Client and such refusal shall be at the absolute discretionof the Company.
  5. The Client shall not be entitled to cancel, in whole or in part, any order for supply of goods, services or advice, which the Company has accepted, without suchcancellation being agreed in writing by the Company and payment being made in full for all costs, losses and expenses incurred up to and including the date ofcancellation, whether or not any work has been delivered in whole or in part.
  6.  The Company reserves the right to make any changes to specification for the work which are required to conform with any applicable safety or other statutoryrequirements or which do not materially affect the quality or performance of the work or services undertaken.

Credit Terms
For invoices not settled within the agreed credit terms, we reserve the right to charge interest on the overdue debt at 2% above the Barclays base rate at thetime and an administration fee to cover the debt recovery costs.

Insolvency
Any customer ceasing to pay their debts in the ordinary course of business or proving unable to pay their debts as they become due or, being, a company, isdeemed to be unable to pay its debts, or has a winding-up petition issued against it or, being a person, commits an act of bankruptcy or has a bankruptcy petition issuedagainst it, The Company, without prejudice to other remedies, shall (i) have the right not to proceed further with the contract or any other work for the customer andbe entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to it, and

(ii) in respect of all unpaid debts due from the customer, have a general lien on all goods and property in its possession (whether worked on or not) and shall be entitled onthe expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as we think fit and to apply the proceeds towards such debts.
Data Protection

The Company agrees keep the confidential information of its clients confidential, including all administration areas of websites and details ofreferrers and those who are referred. All such data recorded by a website will be completely secure, and all information will be treated as confidential in accordance withthe Data Protection Act.

7: Termination

The Company shall be entitled to terminate the Contract by giving no less than seven days notice in writing to the Client where the following circumstances occur:

  1. The Client commits an irremediable breach of the Contract, or commits repeated remediable breaches of the Contract.
  2. The Client makes any voluntary arrangement with creditors or (being a sole trader or firm) becomes bankrupt or (being a Company) becomes subject to an AdministrationOrder or goes into liquidation.
  3. The Client ceases to carry on business.
  4. Where all current works are completed and the Company declines to accept further work from the Client. In the case of termination by the Company in circumstances,  as outlined in Clauses 7:a, b and c above, the Company shall require payment to made, in full, for all costs, losses and expenses incurred, up to and including the date ofcancellation, whether or not any work has been delivered in whole or in part.

8: Law

This Contract shall be governed by and construed and interpreted in accordance with the Law of England and Wales and any Court proceedings commenced by either party shall be either in the Reading District Registry or Newbury County Court. Under the Contracts (Rights of Third Parties) Act 1999 no non-party maybenefit from the terms of any Contract between the Company and the Client.